First Colony Mortgage Corporation (“First Colony,” “we,” or “our”) takes the privacy and security of our customers’ personal information seriously. Due to the nature of our business, we are required to collect information that may be personal, confidential, or otherwise nonpublic.
First Colony collects personal and nonpublic information from you during the mortgage application process, whether completed in person, by telephone, or electronically. Providing this information is voluntary; however, it is required in order for us to provide mortgage products and services.
The information we collect may include, but is not limited to, your name, address, contact information, Social Security number, date of birth, income and employment information, asset information, tax information, credit history, debt obligations, and information related to the purpose of your loan. We may also obtain information from third parties such as credit reporting agencies, employers, banks, and other service providers in connection with processing your loan application.
When customers use our website or apply online, we may also collect limited information through aggregated or analytical tools, such as website usage data and page views. This information is used for operational and performance purposes and is not used to identify individual consumers.
We use the information we collect to evaluate your loan application, discuss available loan options, determine your eligibility for mortgage products, process your loan to completion, service your loan as applicable, comply with legal and regulatory requirements, manage risk, and improve our products and services.
First Colony may share certain personal and nonpublic information with companies that are affiliated with us through common ownership or control. This includes our affiliated insurance company, First Insurance LLC, which may contact you to offer homeowners insurance or related insurance products in connection with your mortgage loan.
Information may be shared with First Insurance LLC as part of mortgage-related services or transaction support, as permitted by applicable federal and state law, including where such sharing falls within servicing or transaction-related exceptions.
Sharing information with First Insurance LLC is limited to what is permitted by applicable federal and state law and is conducted in a manner consistent with our privacy and information security obligations. You are not required to obtain insurance through First Insurance LLC as a condition of receiving a mortgage loan from First Colony. You may choose any insurance provider of your choosing.
You may limit certain information sharing with First Insurance LLC for marketing purposes. To opt out of affiliate information sharing where permitted by law, please use the following link:
https://firstinsurance.com/optout/
If you opt out, we will not share your information with First Insurance LLC for marketing purposes, though we may still share information as permitted by law to process or service your mortgage transaction.
First Colony does not sell personal information, including as that term is defined under applicable state privacy laws. We may share limited information with non affiliated third parties only as necessary to process, service, or complete your loan, as authorized by you, or as otherwise permitted or required by law. These parties may include appraisers, title companies, settlement agents, insurers, investors, secondary market participants, and service providers.
We may also disclose information as required by law, court order, or governmental regulation, or when we believe disclosure is necessary to protect the rights, property, or safety of First Colony, our customers, or others.
We restrict access to personal and nonpublic information to employees and authorized parties who need the information to provide products or services to you. We maintain physical, electronic, and procedural safeguards that comply with applicable federal and state regulations to protect your information. Personal and nonpublic information is retained only for as long as necessary to fulfill business, legal, and regulatory requirements.
With your consent, which may be provided separately and may be revoked at any time, First Colony and First Insurance LLC may contact you by phone, text message, or electronic communication regarding mortgage related services or insurance products. Your consent to receive such communications is not a condition of obtaining a mortgage loan.
If you wish to update your information, limit communications, or exercise any applicable opt out rights, you may contact us at any time by emailing compliance@firstcolonymortgage.com or calling 866 200 1110 and asking to speak with our compliance department.
First Colony utilizes third-party technology providers to support its mortgage application and loan processing services. Our mobile and digital application platforms are powered by nCino, Inc. and TidalWave.ai, which perform similar functions. Through these platforms, applicants may upload images and documents and provide information necessary to complete the mortgage application process. Information transmitted through these platforms may include images, documents, and limited device or usage data required to support application functionality. Additional information regarding these providers’ privacy practices may be reviewed at https://www.ncino.com/privacy-statement and https://www.tidalwave.ai/privacy-policy. These third-party service providers act solely as service providers to First Colony and are permitted to use customer information only as necessary to perform services on our behalf. They are contractually required to maintain appropriate administrative, technical, and physical safeguards to protect personal and nonpublic information.