First Colony Mortgage Corporation (referred to herein as “First Colony,” “we,” or “our”) takes the privacy of our customers and their personal information very seriously. Due to the nature of First Colony’s business, we are required to receive from our customers information or documentation that would otherwise be confidential. We make a concerted effort to protect the information that customers provide to us. This policy discloses the types of information collected by First Colony, how we use it, and with whom we share it.
First Colony collects personal and confidential information from you during the application process, whether that is completed in person, by phone, or electronically. This turning over of this information by customers is entirely voluntary but is required to secure First Colony’s services. The information we collect covers both personal and financial details, which may include but is not limited to: name, address, contact information, social security number, debt information, credit history, income information, work history, tax history, available assets as well information surrounding the purpose of your loan. First Colony may also seek additional confidential information about you on the same or similar topics from third parties (examples: credit report, employment verification). Additionally, when customers use First Colony’s website or file an application online, First Colony may also gather data through aggregated tracking, mainly by tallying Web pages that the users of our website view.
We restrict access to personal and confidential information about you to those employees who need that information to provide products or services to you. We maintain physical, electronic, and procedural safeguards that comply with federal regulations to guard your personal and confidential information.
First Colony customers can be assured that our company does not disclose your personal or confidential information to third parties except as necessary to fulfill your loan request, as otherwise authorized by you, or as described in this paragraph. Some parties with whom a limited amount of your confidential information might be shared include but are not limited to appraisers, title companies or insurance companies, organizations on the secondary loan market, and/or lenders of First Colony. This would only occur if it were necessary to manage or complete your requested loan. First Colony reserves the right to disclose your information for administrative or other purposes that we consider appropriate to maintain, service, or improve our products and services. First Colony will also disclose your personal or confidential information if we believe, in good faith, that the law requires us to do so. Finally, First Colony may disclose your information in limited cases when doing so is necessary to identify, contact, or bring legal action against someone violating our Privacy Policy or causing injury to or interfering with First Colony, our customers, or anyone else.
First Colony uses the information you provide and we collect to discuss and consider with you various loan options and your ability to qualify for the loan programs we offer. The information is also used to process and evaluate a loan application to its conclusion.
We take our clients ’ financial privacy very seriously. While processing your mortgage application, we may accumulate nonpublic personal financial information from you and other sources about your income, assets, and credit history to allow us to make an informed decision about granting you credit. We restrict access to nonpublic personal information about you to those employees who need that information to provide products or services to you. We maintain physical, electronic, and procedural safeguards that comply with federal regulations to guard your nonpublic personal information.
If you decide that you no longer wish First Colony to use your confidential information in the manner we’ve described above or you wish to update that information, you may contact us to do that at any time. You may also ask us to limit or conclude any communication with you. If you wish to accomplish any of these tasks, you may email your request to compliance@firstcolonymortgage.com or call us at 866-200-1110 and request to speak to our compliance department.
First Colony Mortgage’s mobile application is powered by Simple Nexus. User images in the mobile app are uploaded to https://api.simplenexus.com/. The mobile app can/may collect your phone contacts, images, and photos while you use or share the app. In addition, we collect phone contacts, images, and photos in the mobile app when you share the app.